Privacy Policy

Last updated: April 2025

JOTE Crystals ("we," "our," or "us") is a small, family-run business operated by Jade and Beverley from our home in the UK. We operate as a partnership. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website www.jotecrystals.com and purchase our products.

​

Information We Collect

We collect personal data necessary to process orders, including your name, email address, phone number, shipping and billing addresses, and payment details, which are processed securely via third-party providers such as Stripe, Apple Pay, and Google Pay. We may also collect website usage data through cookies and analytics tools to help us improve our services.

​

How We Use Your Information

Your information is used to process and fulfil orders, provide customer service, send marketing emails with your consent, and improve our website and services. We do not use your data for any other purposes beyond operating our small business.

 

Sharing Your Data

We do not sell or share your data with third parties except for essential service providers such as payment processors (Stripe, Apple Pay, Google Pay), shipping providers (Royal Mail, couriers), and website analytics tools (Google Analytics, Wix tracking). Your data is never shared unnecessarily.

 

Cookies & Tracking

Our website may use cookies or similar tracking technologies to enhance your browsing experience. These may include essential cookies for site functionality, analytics cookies to understand website traffic, and marketing cookies for targeted advertising. You can manage your cookie preferences through your browser settings.

 

Your Rights

Under UK GDPR, you have the right to access, correct, or delete your personal data, withdraw consent for marketing at any time, and file a complaint with the ICO if you believe your data rights have been violated. For any questions or concerns, contact us at jotecrystals@gmail.com.